In this section you will find the answers to common questions about Chokleto and our personalised chocolate. If there is anything that you can’t find here and would like to have answered, please contact us.
Customised chocolate means:
We always had the vision that ordering customized chocolate for personal use should be easy and affordable. If you are looking for to create your own design, then email us the design file in pdf format with high resolution and we will revert back to you with design proofs or you can select from our design. Enter your text and our system will revert with design proof instantly.
We can practically put any logo, design or artwork on the Chocolate. We can handle high end corporate chocolate gifts that can be personalized with company logos and custom packaging solutions.
All other products are tied to a minimum order quantity which is specified on the respective product pages. The only products we currently offer that do not require a minimum are our popular order now you can order directly through the website.
Absolutely! Many of our products make for great wedding favors or wedding decorations and the minimum order requirements should work for most scenarios. Feel free to reach out to us directly if you would like to get ideas for your wedding.
All of our products may contain traces of nuts, milk, and gluten.
Typically, all chocolate items have a shelf life of about 1 year. Chocolate does not need to be refrigerated, in fact we recommend storing it at room temperature. You will find the exact shelf life of each item on in the Product Details section of the particular product.
The turnaround time depends on the products that you are interested in. Our regular turnaround time is between 4-6 business days. However, some items require a little extra time. We have listed the turnaround time for each of our branded business gifts on the respective product page. If you are under a time crunch and are looking to get a corporate order turned around faster, chances are we can squeeze you into our production schedule. Please reach out at your earliest convenience and will do our best to accommodate your request. For some items there may be a rush fee for expedited production turnaround.
We ship all customized orders with DHL. If you have your own shipping account with DHL, FedEx or UPS, you can give us your shipper number and we can ship the order under your account. In the summer, all chocolate items must be shipped so that they arrive within 2 business days. Please note that we may still have to charge a small handing fee for packaging your products with ice backs, bubble wrap etc.
In the summer months we ship all orders with ice packs and insulated shipping containers. Please make sure that someone will be available upon delivery to receive the shipment and bring it inside in order to avoid unnecessary exposure to the outside heat. During the warmer parts of the summer months Chokleto does not ship on Saturdays to ensure that packages do not sit in warm warehouses over the weekend.
We do! We frequently ship other countries. Please be aware that each country has different regulations when it comes to having food products shipped into the country and some countries are incredibly strict. Please send us an email with the items that you are interested in ordering and our shipping department will check the specific regulations for you.